Commercial Communication refers to any voice call or message sent through telecommunication services, where the primary intent is to inform about or advertise or solicit business for-

i. goods or services; or

ii. a supplier or prospective supplier of offered goods or services; or

iii. a business or investment opportunity; or

iv. a provider or prospective provider of such an opportunity;

"“Unsolicited Commercial Communication” signifies any commercial communication that is neither as per the consent nor the registered preference(s) of subscriber, but shall exclude:

i) any transactional message or voice call;

ii) any service message or voice call;

iii) any message transmitted on the directions of Central Government or State Government or agencies established under the Constitution, when such communication is in Public Interest;

iv) any message or voice calls transmitted by or on the direction of the Authority or by an agency expressly authorized for the purpose by the Authority."

Any message which contains OTP and requires to complete a banking transaction initiated by bank customer will only considered as transactional. This is applicable to all banks (national/scheduled/private/Govt and even MNCs).

Illustration

OTP message required for completing a banking transaction.

OTP message required for completing credit/debit card transaction at a merchant location

Examples:

824926 is the otp for trxn of inr 57.75 at example epay-ment services pv with your example card xx3931. otp is valid for 10 mins. pls do not share with anyone

852456 is your OTP for BillDesk Payment in NetBank-ing.OTP valid for 8 minutes.

Any message with an intention to promote or sell a product, goods or service. Service content mixed with promotional content is also treated as promotional. These messages will be sent to customers after performing the preference and consent scrubbing function.

Examples:

Lifetime Free Example Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.3000. SMS “apply” to 5676766 TnC apply

Pay JUST Rs 640* pm & get Rs 83,333 for 120 months or payout of Rs 1,00,00,000 With LIC*(Life Insurance Cover) For Your Family. http://exa.in/xyz

YOU can win Rs 20,000 in Example cricket use code 542321. Install Example Pro app now to WIN Click - https://zyz.com

Any message arising out of customers action or his existing relationship with the enterprise, that is not promotional will be considered as Service-Implicit message.

Illustration

Confirmation messages of a Net-banking and credit/debit card transactions.

Product purchase confirmation, delivery status etc. from e-comm websites.

Customer making payments through Payment Wallet over E-Commerce website / mobile app and an OTP is sent to complete the transaction.

OTP’s required for e-comm website, app login’s, social media apps, authentication/verification links, securities trading, demat account operations, KYC, e-wallet registration, etc.

Messages from TSP/ISP.

Periodic balance info, bill generation, bill dispatch, due date reminders, recharge confirmation (DTH, cable, prepaid electricity recharge, etc)

Delivery notifications, updates and periodic upgrades.

Messages from retail stores related to bill, warranty.

Messages from schools-attendance/transport alerts.

Messages from hospitals/clinics/pharmacies/radiologists/pathologists about registration, appointment, discharge,reports.

Confirmatory messages from app-based services.

Govt/DOT/TRAI mandated messages.

Service updates from car workshops, repair shops, gadgets service centers.

Directory services like Justdial, yellow pages.

Day-end/month-end settlement alerts to securities/demat

Example 1:

Thank you for using EMI Facility on your Example Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019

Kindly note that the free look period for your insurance cancellation is 15 days from date of receipt of insurance policy. Regards, Example Finance Ltd.

Example BANK - Your new bill for BESCOM Bangalore - account 0842948XXX for Rs 4339.00 could not get scheduled because auto pay limit is less than the bill amount.

Account: 674508 is your Example account verification code.

These are the messages which requires explicit consent from customer, that has been verified directly from the recipient in robust and verifiable manner and recorded by consent registrar. Any service message which doesn’t fall under service-implicit category.

Illustration

Messages to the existing customers recommending or promoting their other products or services.

Examples:

Your Rs.500 exclusive voucher is UNUSED!! Redeem it on purchase of Rs.1,000 at Marks & Spencer. Use code 654321001 Valid till 31st Mar 2020! T&C.

Example Finserv Personal Loan needs Minimal Docu- mentation. Fulfil your financial needs in one click http://Xyz.in/Iphr8tFE .T&C

“Access Providers” includes the Basic Telephone Service Provider, Cellular Mobile Telephone Service Provider, Unified Access Service Provider, Universal Access Service Provider and Virtual Network Access Provider (VNO) as defined in the respective licenses issued by Department of Telecommunication (DOT).

DLT uses high end technology to safeguard all the information once the data is published in the system.

To provide a reliable and robust DLT platform, Trubloq is enabled with modular, flexible, secure architecture with telco-grade security features and efficient data security controls.

"Valid complaint refers to objection made against any commercial communication that is neither as per the consent nor as per registered preference(s) of recipient, but shall not include:

i. Any transactional message or transactional voice call

ii. Any message or voice calls transmitted on the directions of the Central Government or the State Government or bodies established under the Constitution, when such communication is in Public Interest

iii. Any message or voice calls transmitted by or on the direction of the Authority or by an agency expressly authorized for the purpose by the Authority

Provided that every such complaint shall be made by a subscriber within three days of receipt of the unsolicited commercial communication (UCC)"

"A subscriber can register complaint to his/ her access provider through available modes. As per the new regulation, the complaint needs to be filed within three days of receipt of the UCC.

Subscriber can register complaint in following ways:

i. SMS: Send complaint details in a standard format to 1909

ii. Email: Send email with relevant details of UCC to your Access provider

iii. IVRS/ Call center: Call 1909 and provide details of complaint

iv. Web/ Mobile app: Visit website/ mobile app of Access provider/ DLT platform and file a complaint by furnishing relevant details

Details to be provided by a subscriber during complaint registration:

i. Telephone number/ CLI/ Header/ sender ID from which UCC was received

ii. Date

iii. Time range (optional)

iv. Referred telephone number (optional)

v. Label of commercial communication (transactional/ service/ promotional)

vi. Message content (for message only)

On receipt of valid request, an acknowledgement message is communicated (within 15 minutes) with a unique reference number to subscriber on registered mobile number and E-mail along with its resolution timelines."

The TAT for complaint resolution is 72 hours, post receipt of complaint request.

For any technical support, you can contact our customer support team via email and phone.

"Telemarketer is a individual or legal entity engaged in transmission or delivery of commercial communications or aggregation

A registered telemarketer (RTM) refers to any telemarketer who is registered with any one Access provider(s)/ DLT platforms in accordance with the requisite procedures stated in the regulation."

"To facilitate commercial communication, a registered telemarketer (RTM) is eligible to perform following functions:

i. Register on DLT platform as telemarketer for Aggregator function (TM-AF) and telemarketer for Delivery function (TM – DF)

ii. Register on behalf of principal entity and manage their account to carry out following activities:

a. Register and manage headers (Sender ID) for message and/ or Caller Line Identity (CLI) for voice communication

b. Register and manage consent/content templates

iii. Initiate scrubbing of commercial communication by providing relevant details

iv.TM-DF with telecom resource connectivity to Access provider can initiate delivery of commercial communication to the scrubbed target list

v. Maintain data repository of all commercial communication sent by RTM for future reference and traceability"

"Each Telemarketer can register as Aggregator function (TM - AF) and/ or as Delivery function (TM - DF) on DLT platform to generate a unique Registered Telemarketer (RTM) ID. The RTM ID will be unique across all Access providers/ DLT platform.

Procedure to register on DLT platform is as follows:

i. Visit Trubloq (Hyperlink) and select to sign up as Telemarketer.

ii. Select the area of operation:
a. Aggregator function (TM-AF)
b. Delivery function (TM-DF)
c. Both

iii. Select functional domain
a. Voice
b. SMS
c. Both

iv. Provide details of authorised person to access the RTM account. Further, provide business details and upload relevant documents. Additionally, in case of registration as a TM-DF, the applicant needs to share IP details for whitelisting. Multiple IPs can be whitelisted by Telemarketer(s) to ensure business continuity.

v. Pay the applicable registration fee through available online payment modes. Additionally, in case of registration as a TM-DF, the telemarketer needs to submit security deposit for telecom resources.

vi. Entity registrar will validate and verify details provided by the telemarketer within 72 hours.

vii. On successful registration, the registrar will approve, register and activate the RTM id on the DLT platform.

vii. The registrar function will communicate successful validation or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

viii.Post activation, each registered telemarketer can login to the portal and perform telemarketing functions."

"The fee for Telemarketer registration is given below:

1. Registration Fee for Telemarketer Aggregator function (TM-AF) is INR 5,000/-

2. Additional fee of INR 50,000/- for registration as Telemarketer Delivery function (TM-DF)"

"The validity of each Telemarketer ID is five years from the date of registration.

The Telemarketers can request for renewal of RTM ID as per the following procedure:

i. Login to Trubloq using TM login credentials

ii. Go to account settings -> RTM ID renewal

iii. Confirm the request using OTP

iv. Confirm/ provide requisite business details and upload relevant documents

v. Pay the applicable registration fee through available online payment modes

vi. Entity registrar will validate and verify details submitted by the telemarketer within 72 hours

vii. On successful registration, the registrar will approve, register and renew the RTM ID on the DLT platform

vii. The registrar function will communicate successful renewal or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours)"

Yes, all Telemarketers need to register with Originating Access Provider's DLT platform to be able to deliver commercial communication.

No, as per the regulation, it is mandatory for a Telemarketer to register on DLT platform for the purpose of facilitating commercial communication.

Yes, registered telemarketer (RTM ) ID is unique across all access providers/ DLT platforms.

No, a telemarketer needs to register only once with the OAP's DLT platform to generate RTM ID. This ID is shared across all the platforms seamlessly.

The TAT for entity registrar to approve Principal Entity/ Telemarketer on DLT platform is 72 hours from receipt of registration fees.

The registrar function will communicate successful validation or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

Trubloq empowers the Principal Entity(s) and Telemarketer(s) to manage their respective accounts, campaigns, etc. through near real time performance reports and dashboards.

TMs and PEs can view the reports/ dashboards online on Trubloq platform or choose to download the same in the available formats

Telemarketer (TM) or Principal Entity (PE) can update or modify their respective account information as per the procedure listed below:

i. Login to Trubloq (hyperlink) using TM or PE credentials

ii. Go to account settings and update account details

iii. Authenticate updated account details using OTP

iv. Entity registrar will validate and verify details as per the submitted changes/ updates within 72 hours

v. On successful update, the registrar will approve, register and renew the RTM ID on DLT platform.

vi. The registrar function will communicate successful update or any discrepancy i.e. missing document or incorrect details with the applicant on the registered E-mail and mobile number in the defined TAT (72 hours).

The payments from Telemarketer(s) and Principal Entity(s) will be accepted through the following modes as mentioned below:

i. Online mode: E.g. Credit cards, Debit Cards, Internet Banking, etc.

ii. Offline mode: Demand Draft (DD) and Cheque

Trubloq enables the registered telemarketer to manage Principal Entity's account on their behalf. A telemarketer (registered on Trubloq as Aggregator and/ or delivery function) can register a Principal Entity (PE) by following below mentioned steps:

i. Visit Trubloq (Hyperlink) and login using registered Telemarketer credentials

ii. Go to Entities account (dropdown) -> Register a new Principal Entity

iii. Provide valid business PAN, details of authorised person, business details and upload business documents along with letter of authorization

iv. Pay registration fee

v. Entity registrar will validate and verify details provided by the telemarketer within 72 hours

vi. On successful registration, the entity registrar will approve, register and activate PE ID on DLT platform

vi. The registrar function will communicate successful renewal or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

vii. Post PE ID activation, each telemarketer can carry out functions on behalf of Principal Entity as per business requirements.

Trubloq enables the registered telemarketer to manage Principal Entity's account on their behalf. A telemarketer (registered on Trubloq as Aggregator and/ or Delivery function) can register a Principal Entity by following below mentioned steps:

i. Visit Trubloq(Hyperlink) and login using registered Telemarketer credentials

ii. Click on Entities account button and select add Principal Entity

iii. Provide Principal Entity ID and letter of Authorization (LoA)

iv. Entity registrar will validate and verify details provided by the telemarketer within 72 hours

v. Upon successful registration, the entity registrar will approve access to telemarketer for managing Principal Entity account and update DLT platform

vi. The registrar function will communicate successful renewal or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

vii. Post access approval, each telemarketer can carry out functions on behalf of Principal Entity as per business requirements

Trubloq enables a registered telemarketer to manage the account of a principal entity. and perform the following functions:

i. A telemarketer may choose to register principal entity and further manage their account for transmission of commercial communication to their subscribers

ii. The telemarketer is then eligible to register and manage headers (Sender ID) for message and/ or Caller Line Identity (CLI) for voice communication, on behalf of Principal Entity

iii. It may also register and manage consent/content templates for contracted Principal Entities.

The renewal is due after five years. The renewal fee shall be decided during later period.

A Principal Entity can add, modify/ remove a telemarketer in the following ways:

i. Visit Trubloq (Hyperlink) and login to access Principal Entity portal with registered login credentials

ii. Go to telemarketer->Add a telemarketer

iii. Further, on Telemarketers page, the principal entity can select a preferred TM from the list of all registered Telemarketers (Aggregators Function and Delivery Function)

iv. Once a telemarketer is selected it gets reflected on the Manage Telemarketer (summary) page with status- 'Active'

v. Trubloq also enables the Principal Entity to modify/ remove any of the desired telemarketer by selecting the delete option

There is no limitation on the number of TMs (TM-DF/ TM-AF) registered by a Principal Entity. However, for sending commercial communication each PE shall select minimum one TM at the time of registration.

A registered telemarketer after logging into the telemarketer's portal can view and approve/ reject the request received from a principal entity for transmission of commercial communication.

Letter of Authorisation (LoA) shall be signed by authorised signatory of a principal entity to allow/ delegate select functions to a telemarketer on behalf of the entity. LOA is a mandatory document for a telemarketer to register on-behalf of a principal entity.

Important considerations in LoA:

i. Name of principal entity

ii. Name of the signatory with designation and contact details (mobile number and email)

iii. Business details and purpose for which LoA is being assigned

iv. Name of the telemarketer with details of Key Account Manager

No, a Principal entity cannot perform delivery function on its own. It has go through a RTM with delivery function to send the communication.

Yes, headers and templates registered under a Principal Entity can be used by other telemarketers managing Principal Entity's account for different functions.

Trubloq helps you track activities/ functions on real time basis and monitor performance of your RTM.

To monitor the activities/ functions performed by a telemarketer on-behalf of a principal entity, a principal entity needs to login to Trubloq (Hyperlink) using registered login credentials and view the dashboards.

Header is a unique 6-digit string created by an entity for sending commercial communication. Header should be connected to entity's business category and relevance.

As per the regulation, number series for different types of commercial communication via voice are as follows:

i. "140XX" for sending promotional messages

ii. Fixed line number series ('040', '044', '022') for sending transactional/ service messages

No. Headers are non-transferrable. However, a PE can surrender a registered header. Surrendered header is sent back to the header pool and can be allocated on request to any interested PE by header registrar

No, a Principal Entity is not allowed to block a header series for sending commercial communication.

Header is a unique 6-digit alpha string assigned to an individual, business or legal entity for sending commercial communication. Special characters such as @, $, %, &, etc. and blank space (“ ”) are not allowed.

Every principal entity or telemarketer on-behalf of principal entity need to register header with access providers as per the procedure below:

i. Login to the Trubloq using Telemarketer/Principal Entity login credentials

ii. Go to SMS headers-> Add header in header page

iii. Fill the requisite details such as content category, sender ID / header and provide details of sender

iv. Submit the request for approval and make payment through available payment modes

v. Header registrar will validate and verify details provided by the telemarketer/Principal Entity within 60 mins

vi. On successful registration, the registrar will approve, register the header on the DLT Platform

vii. The registrar function will communicate successful renewal or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

A newly registered header comes with a lifetime validity. But, if found inactive for more than 90 days, it will be sent back to the header pool and made available for others.

There is no limit on the number of headers registered by a principal entity till date. However, a minimum of one header needs to be registered by a principal entity to send commercial communication to its subscribers

Yes, there is an exclusive header list which cannot be used by a Principal Entity or Telemarketer on-behalf of a Principal Entity at the time of header registration.

The list covers different categories and may not be limited to:

i. Names of celebrities, politicians

ii. Trademarks

iii. Registered companies, brands

iv. Any obscene material

v. Govt., SEBI related headers

Yes, Trubloq enables a Principal Entity/ Telemarketer on behalf of Principal Entity to bulk upload header/ sender ID(s) for transmission of commercial communication.

Subscriber can register preferences with respect to time band for receiving commercial communication as follows Time band:

a. 00:00 hrs to 06:00 hrs

b. 06:00 hrs to 08:00 hrs

c. 08:00 hrs to 10:00 hrs

d. 10:00 hrs to 12:00 hrs

e. 12:00 hrs to 14:00 hrs

f. 14:00 hrs to 16:00 hrs

g. 16:00 hrs to 18:00 hrs

h. 18:00 hrs to 21:00 hrs

i. 21:00 hrs to 24:00 hrs

The default preference of time band for receiving commercial communication is 10:00 hrs to 21:00 hrs

Service (explicit consent) and Promotional messages are subject to preference and consents of a subscriber. However, Service (inferred consent) and Transactional messages are not subject to subscriber preference or consent.

No, government entities do not need to acquire subscriber consents. Any message or voice calls transmitted on the directions of the Central Government or the State Government or bodies established under the Constitution, when such communication is in Public Interest are not subject to user consents or preferences.

However, Govt. limited companies e.g.- PSUs, Banks etc. need to take subscriber's consent prior sending notifications to them.

Yes, a subscriber can register his/her consent for preferred Principal Entity by visiting the website of the desired Principal Entity, providing basic subscriber details and digitally authenticating via OTP.

A unique reference number is generated and communicated to the subscriber on the registered e-mail and mobile number with implementation timelines.

To de-register a consent template, a principal entity or telemarketer need to follow below mentioned steps:

i. Login to Trubloq using telemarketer/ principal entity credentials

ii. Go to Consent template -> Select the template -> Delete

To register a content template, a principal entity or telemarketer need to follow below mentioned steps:

i. Login to DLT using telemarketer/ principal entity credentials

ii. Go to Content template -> Add new content template

a. Define template type – Promotional/Transactional/Service

iii. Select category of content and a registered header

iv. Provide content for fixed part and demarcate variable content in the template using insert variable button

v. Submit template for verification

vi. Content template registrar will validate and verify details provided by the telemarketer/ principal entity within 60 mins

vii. On successful registration, the content template registrar will approve and register content template ID on DLT platform

vii. The registrar function will communicate successful renewal or any discrepancy in case of incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

Once the template is registered, only the variable part of template can be changed, however, a Principal Entity can register multiple templates as per business requirements.

A Principal Entity is eligible to register multiple headers and multiple templates under each header. Example: For a Principal Entity with different departments, it may register multiple headers for each department and further, multiple templates can be registered under each header.

Yes, every template needs to be whitelisted.

All languages that support unicode functionality.

Currently, only english language is supported to register a content template.

A consent template is tagged with a header, hence cannot be used with multiple headers. A content template can be used with multiple headers.

To scrub messages, a telemarketer has to follow below mentioned procedure:

i. Login using registered credentials

ii. Go to scrubber -> Create a scrubbing list

iii. Provide details of registered header and template

iv. Provide content for variable part for the template

v. Upload target list in CSV format

Telemarketer can choose to perform one of the following actions:

i. Scrub and Deliver (Both actions using the OAP)

ii. Scrub and Generate Ref# (Scrubbing through one operator and generate Ref#, that can be used for delivery using another operator)

iii. Deliver from Ref# (Bring the scrubbed file from one operator and deliver through another operator)

Scrubbed file is valid till 23:59:59.

A report will be generated after every scrubbing with success %. Only the count is shares, and not the actual mobile numbers.

Delivery acknowledgement report will be generated only for Transactional and Service Implicit messages.

Yes, time-based delivery scheduling is available and can be opted through the RTM login.

CSV format

No, scrubbing criteria is same for all types and modes of commercial communication. Scrubbing is performed against various parameters like Consents, preferences, Header and Template.

No, each commercial communication is scrubbed for header and templates (consent/ content) and hence the same cannot be changed for scrubbed data prior to delivery.

If any parameter of the scrubbed data needs to be changed, the message/ call shall be scrubbed again.

No, preference and consent database will not be accessible to Telemarketers due to secure controls and use of Blockchain technology on DLT platform.

Headers and templates are linked to the Sender/ Principal Entity under which they are registered (whether registered by Principal Entity or by telemarketer on behalf of Principal Entity), therefore, they are not detained while removing a telemarketer.

Yes, if the commercial communication is not in line with subscriber's consent and preference or does not adhere to the regulation, the telemarketer will be penalised.

The different scenarios leading to blacklisting of a telemarketer are as under:

i. Sending continuous UCC messages to subscribers

ii. Failure to produce relevant business information, agreements

iii. Submission of fraudulent documents while registering on DLT platform

Also, a telemarketer may face hefty penalties on violations to the regulations such as:

i. Restrict provision of telecom resource to a blacklisted telemarketer by any access provider during the period of blacklisting

ii. Names of the blacklisted telemarketers will be communicated to all access providers

Each telemarketer can de-register and surrender its RTM ID. To de-register as a registered telemarketer, follow the below mentioned steps:

i. Visit Trubloq (Hyperlink) and login using registered credentials

ii. Raise a request to de-register as telemarketer (make sure all registered telecom resources have been surrendered and agreement for delivery with all access providers are terminated before raising the request for de-registration)

iii. Once the request is submitted, the telemarketer is temporarily de-registered and during this period a telemarketer prohibited to perform any of telemarketer’s functions

iv. Further, verification of telecom resource holdings and delivery agreement with other access provider is executed

v. Upon successful verification, entity registrar will approve the request, permanently deactivate the RTM ID and update DL- Telemarketer.

vi. The registrar function will communicate successful validation or any discrepancy with reason of failure and suggestion for correction through registered mobile number and e-mail

For a telemarketer/ principal entity, it is required to register consent template on DLT platform to acquire consent from new subscribers prior to transmission of commercial communication.

To register a consent template, a principal entity or telemarketer need to follow below mentioned steps:

i. Login to Trubloq using telemarketer/ principal entity credentials

ii. Go to Consent template -> Add new template

iii. Provide template label, content of message and purpose of consent

iv. Further, provide details to revoke the consent and submit

v. Consent template registrar will validate and verify details provided by the telemarketer/principal entity within 60 mins

vi. On successful registration, the consent template registrar will approve and register consent template ID on DLT platform

vii. The registrar function will communicate successful renewal or any discrepancy in case of incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

For a principal entity it is required to register consent template on DLT platform to acquire consent from new subscribers prior to transmission of commercial communication.

To register a content template, a principal entity or telemarketer need to follow below mentioned steps:

i. Login to DLT using telemarketer/ principal entity credentials

ii. Go to Content template -> Add new content template

a. Define template type – Promotional/Transactional/Service

iii. Select category of content and a registered header

iv. Provide content for fixed part and demarcate variable content in the template using insert variable button

v. Submit template for verification

vi. Content template registrar will validate and verify details provided by the telemarketer/ principal entity within 60 mins

vii. On successful registration, the content template registrar will approve and register content template ID on DLT platform

vii. The registrar function will communicate successful renewal or any discrepancy in case of incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).

No, preference and consent database will not be accessible to Telemarketers due to secure controls and use of Blockchain technology on DLT platform.

To scrub messages, a telemarketer has to follow below mentioned procedure:

i. Login using registered credentials

ii. Go to scrubber -> Create a scrubbing list

iii. Provide details of registered header and template

iv. Provide content for variable part for the template

v. Upload target list in CSV format

Telemarketer can choose to perform one of the following actions:

i. Scrub and Deliver (Both actions using the OAP)

ii. Scrub and Generate Ref# (Scrubbing through one operator and generate Ref#, that can be used for delivery using another operator)

iii. Deliver from Ref# (Bring the scrubbed file from one operator and deliver through another operator)

Scrubbed file is valid till 23:59:59.

A report will be generated after every scrubbing with success %. Only the count is shares, and not the actual mobile numbers.

Delivery acknowledgement report will be generated only for Transactional and Service Implicit messages.

The different scenarios leading to blacklisting of a telemarketer are as under:

i. Sending continuous UCC messages to subscribers

ii. Failure to produce relevant business information, agreements

iii. Submission of fraudulent documents while registering on DLT platform

Also, a telemarketer may face hefty penalties on violations to the regulations such as:

i. Restrict provision of telecom resource to a blacklisted telemarketer by any access provider during the period of blacklisting

ii. Names of the blacklisted telemarketers will be communicated to all access providers

For a principal entity it is required to register consent template on DLT platform to acquire consent from new subscribers prior to transmission of commercial communication.

Yes, if the commercial communication is not in line with subscriber's consent and preference or does not adhere to the regulation, the telemarketer will be penalised.

The different scenarios leading to blacklisting of a telemarketer are as under:

i. Sending continuous UCC messages to subscribers

ii. Failure to produce relevant business information, agreements

iii. Submission of fraudulent documents while registering on DLT platform

Also, a telemarketer may face hefty penalties on violations to the regulations such as:

i. Restrict provision of telecom resource to a blacklisted telemarketer by any access provider during the period of blacklisting

ii. Names of the blacklisted telemarketers will be communicated to all access providers

Yes, if the commercial communication is not in line with subscriber's consent and preference or does not adhere to the regulation, the Principal Entity will be penalised.